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Privacy Policy

Effective Date: October 20, 2025

Privacy Notice for MapleMesh AutoService Inc.

This Privacy Notice for MapleMesh AutoService Inc. ("we," "us," or "our") describes how and why we may access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

  • Visit our website at http://www.maplemesh.ca or any of our websites that link to this Privacy Notice.
  • Download and use our mobile application (MapleMesh) or any other application of ours that links to this Privacy Notice.
  • Use our auto service platform.
  • Engage with us in other related ways, including sales, marketing, or events.

Important Notice

By using MapleMesh, you acknowledge that:

  • You directly contract with independent service providers (garage or technician).
  • Service providers are not MapleMesh employees.
  • MapleMesh facilitates booking, payment, and communication but does not provide repair services directly.

Questions or Concerns?

Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for deciding how your personal information is processed.

If you do not agree with our policies and practices, please do not use our Services.

If you still have questions or concerns, please contact us at contact@maplemesh.ca.

Summary of Key Points

This summary provides key highlights from our Privacy Notice. You can find more details about each topic by using the table of contents below.

What personal information do we process?

When you use our Services, we may process personal information depending on how you interact with us, your choices, and the products or features you use.

Do we process any sensitive personal information?

We do not process sensitive personal information such as racial or ethnic origins, sexual orientation, or religious beliefs.

Do we collect any information from third parties?

No, we do not collect information from third parties.

How do we process your information?

We process your information to provide, improve, and administer our Services, communicate with you, ensure security, prevent fraud, and comply with laws.

When and with whom do we share personal information?

We may share information in specific cases and with specific third parties.

How do we keep your information safe?

We use appropriate technical and organizational measures to protect your information. However, no system can be guaranteed 100% secure.

What are your rights?

Depending on your location, you may have rights regarding your personal data.

How do you exercise your rights?

The easiest way is to contact us at contact@maplemesh.ca. We will act on your request in accordance with applicable data protection laws.

Table of Contents

  1. What Information Do We Collect?
  2. How Do We Process Your Information?
  3. What Legal Bases Do We Rely On to Process Your Personal Information?
  4. When and With Whom Do We Share Your Personal Information?
  5. What Is Our Stance on Third-Party Websites?
  6. Do We Use Cookies and Other Tracking Technologies?
  7. Do We Offer Artificial Intelligence-Based Products?
  8. How Do We Handle Your Social Logins?
  9. How Long Do We Keep Your Information?
  10. How Do We Keep Your Information Safe?
  11. Do We Collect Information from Minors?
  12. What Are Your Privacy Rights?
  13. Controls for Do-Not-Track Features
  14. Do We Make Updates to This Notice?
  15. How Can You Contact Us About This Notice?
  16. How Can You Review, Update, or Delete the Data We Collect from You?

1. What Information Do We Collect?

Personal information you disclose to us

In Short: We collect personal information that you voluntarily provide to us.

We collect personal information that you voluntarily provide when you register on the Services, express interest in our products or Services, participate in activities, or contact us.

The personal information we collect depends on the context of your interactions with us and the Services, your choices, and the features you use. It may include:

  • Names
  • Phone numbers
  • Email addresses
  • Mailing addresses

Sensitive Information:

We do not process sensitive information.

Payment Data:

We may collect data necessary to process payments, such as payment instrument numbers and security codes. All payment data is handled and stored by Stripe. You can view their privacy policy here: https://stripe.com/en-ca/privacy

Social Media Login Data:

If you register using your social media account (Facebook, X, etc.), we will collect certain profile information as described in "How Do We Handle Your Social Logins."

Application Data:

If you use our applications, we may collect information such as:

  • Geolocation Information: We may request permission to track location-based data for location-based services. You can adjust this in your device settings.
  • Mobile Device Access: We may request access to device features (e.g., camera or storage). You can change permissions in your device settings.
  • Push Notifications: We may send you push notifications about your account or app updates. You can turn these off in your device settings.

5. What Is Our Stance on Third-Party Websites?

In Short: We are not responsible for any third-party websites or services linked to ours.

Our Services may link to third-party websites, online services, or advertisements that are not affiliated with us. We do not guarantee the safety, privacy, or accuracy of any third-party websites.

Any data you provide to third parties is not covered by this Privacy Notice. We recommend reviewing their privacy policies directly.

6. Do We Use Cookies and Other Tracking Technologies?

In Short: Yes, we may use cookies and similar tracking technologies.

We use cookies, web beacons, and pixels to collect information for analytics, advertising, and functionality.

Third parties (like Google Analytics) may also use tracking technologies to provide personalized ads and analyze performance.

  • Opt-out of Google Analytics: https://tools.google.com/dlpage/gaoptout
  • Google Privacy Policy: https://policies.google.com/privacy

7. Do We Offer Artificial Intelligence-Based Products?

In Short: Yes, we offer AI-powered tools and features.

These tools are designed to enhance your experience. All personal information processed using our AI products follows this Privacy Notice and our agreements with third parties to ensure data security and protection.

8. How Do We Handle Your Social Logins?

In Short: If you use social media to register or log in, we may receive limited profile data.

We may collect information such as your name, email, profile picture, and public profile details.

We use this information only as described in this Privacy Notice. Please review your social media provider's privacy policy to control your data sharing preferences.

9. How Long Do We Keep Your Information?

In Short: We keep your information as long as needed to fulfill our purposes, unless otherwise required by law.

When there is no ongoing business need to retain your data, we delete or anonymize it. If deletion is not possible (e.g., stored in backups), we securely store and isolate it until deletion is possible.

10. How Do We Keep Your Information Safe?

In Short: We use organizational and technical measures to protect your personal information.

While we implement reasonable safeguards, no online system is 100% secure.

You use our Services at your own risk and should do so in a secure environment.

11. Do We Collect Information from Minors?

In Short: We do not knowingly collect or market to children under 18 years of age.

If we discover information collected from minors, we will delete it immediately.

If you believe we may have collected data from a child, contact us at contact@maplemesh.ca.

12. What Are Your Privacy Rights?

In Short: In Canada and certain regions, you have rights regarding your personal data.

These may include the right to:

  • Access and obtain a copy of your data
  • Request correction or deletion
  • Restrict or object to processing
  • Withdraw consent
  • Data portability (where applicable)

You can exercise these rights by contacting us at contact@maplemesh.ca.

If you withdraw consent, this does not affect the legality of prior processing.

To unsubscribe from marketing messages, reply "STOP" or "UNSUBSCRIBE" or contact us directly.

Account Information:

You can review, change, or terminate your account by:

  • Logging in to your account settings, or
  • Contacting us at contact@maplemesh.ca

Upon termination, we will deactivate or delete your account, though some data may be retained to comply with legal obligations or prevent fraud.

13. Controls for Do-Not-Track Features

Most web browsers and mobile systems include a "Do-Not-Track" feature.

If a standard for online tracking is adopted in the future, we will update this Privacy Notice accordingly.

14. Do We Make Updates to This Notice?

In Short: Yes, we update this policy as needed to comply with laws.

The revised version will be dated accordingly. If we make material changes, we will notify you via a prominent notice or direct communication.

We encourage you to review this Privacy Notice regularly.

15. How Can You Contact Us About This Notice?

If you have questions or comments, please contact us at:

Email: privacy@maplemesh.ca

Phone: +1 705-923-7565

Company: MapleMesh AutoService Inc.

16. How Can You Review, Update, or Delete the Data We Collect from You?

You may request to review, update, or delete your personal information at any time, subject to applicable law.

To make such a request, please contact us at contact@maplemesh.ca.

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